There are several potential reasons for the rejection of your port out request. Common factors that can result in a rejected port out request include:
1. Inaccurate information: Ensure that the details provided for the porting process, such as your account number, PIN, or address are correct. Any discrepancies may lead to rejection.
2. Unpaid balances: Outstanding bills or unsettled balances can result in a rejected port out request.
3. Active suspension: If your account is currently suspended, you may need to resolve the suspension or reactivate your account before proceeding with the port out request.
4. Number ownership: Confirm that you are the legitimate owner of the number you wish to port. If the number is registered under a different name, it could lead to rejection.
5. Security concerns: In certain cases, carriers may reject port out requests if they suspect fraudulent activity or have security concerns related to the request.
If your port out request has been rejected, it is recommended that you reach out to our Customer Support team at (272) 777-1104 from Monday – Friday, 10:00am to 08:00pm EST.
