Billing Information
When do I pay my bill?
Last Updated: January 30, 2024We’ve simplified the billing process for your convenience. Your bill will be due right at the beginning of a new billing cycle. This means your card on file will be automatically charged on the day you receive your mobile bill every month.
What happens if I pay my bill late?
Last Updated: January 30, 2024At QCALL Mobile, we have an advanced billing system, which means your bill is due at the beginning of your billing cycle. Since, you’re enrolled in our mandatory autopay service, we’ll charge your card on file on the due date. In case of a payment failure, our system will make a second payment attempt the...
How does autopay work? Is it mandatory?
Last Updated: January 30, 2024Automatic payments are a requirement for maintaining your QCALL Mobile service. Each month, we will charge your credit card for the upcoming month’s service. This ensures a seamless and uninterrupted mobile experience. You can rely on us to charge your credit card on the same day of each month. No surprises, just a smooth payment process....
What if my bill is wrong?
Last Updated: January 30, 2024If you have any concerns or require assistance with your QCALL Mobile bill, please don’t hesitate to reach out to our dedicated Customer Support team. You can connect with us via chat or simply give us a call at (272) 777-1104 during our operating hours, which are Monday to Friday, from 10:00am to 08:00pm EST.
What happens to my bill if I add a line?
Last Updated: January 30, 2024Adding lines to your QCALL Mobile account is super easy. You have the flexibility to do so at any point during your billing cycle. Once you begin the activation process of your new line, our system will bill you for the chosen plan. Explore our range of plans for comprehensive details.
How long does it take for a payment to be applied to my QCALL Mobile account?
Last Updated: December 5, 2023When your bill is automatically paid with the credit card on file, your bank statement will promptly reflect the transaction. Additionally, you will receive an emailed invoice for your records.
I received an error when I tried to upgrade my plan or pay my bill. What should I do?
Last Updated: January 30, 2024If you’re encountering any issues regarding upgrades or monthly payments, please do a few checks at your end. First, ensure that the credit card on file isn’t expired and doesn’t have any restrictions. If the issue persists, our dedicated Customer Support team is here to assist you. Reach out to us during our operating hours,...
Can I change my credit card on file?
Last Updated: November 8, 2023Absolutely, you have the flexibility to add a new card through the QCALL Mobile app or website at your convenience. Plus, you can set a new card as the default option after your initial billing cycle.Here’s how you can update your payment information within the app: 1. Open the QCALL Mobile app and navigate to...
My bill date has been changed to 28th, why?
Last Updated: January 30, 2024As the group owner or primary account holder at QCALL Mobile, your billing date is established on the day of your number activation. If you are a secondary line holder, your billing date synchronizes with that of the primary account holder. In the event that a line is activated on the 29th, 30th or 31st...
When I placed my order, my payment failed. Why?
Last Updated: October 31, 2023Payment issues may arise from inaccuracies in your credit card information, such as an incorrect expiration date or billing address. To resolve this, kindly review and ensure the accuracy of your credit card details within the QCALL Mobile app. If you encounter persistent difficulties, do not hesitate to reach out to our dedicated Customer Support...
Do my QCALL Mobile minutes, text or data rollover to the next bill cycle?
Last Updated: January 30, 2024Unlimited minutes and text messages are a part of your monthly plan with QCALL Mobile. However, it’s important to note that any unused data from your current billing cycle won’t roll over to the next one.
Will I be charged if I leave QCALL Mobile in the middle of the month?
Last Updated: January 30, 2024You can leave your service with QCALL Mobile at any point within a billing cycle. We won’t impose any early cancelation fees or penalties to release your number from QCALL Mobile. It’s worth noting that you won’t receive a refund for the remaining days in your current billing cycle.