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eSIM

11 articles

What is an eSIM?

Last Updated: January 30, 2024

An eSIM, short for embedded SIM, is a compact chip integrated into a device that can be programmed with details from a mobile network operator. This innovative technology allows you to connect to a cellular network without the need for a conventional physical SIM card. In simpler terms, being on the QCALL Mobile network is...

What is the difference between an eSIM and a physical SIM card?

Last Updated: November 2, 2023

An eSIM serves as a digital counterpart to a traditional physical SIM card, playing a crucial role in virtually identifying your device to establish a network connection with QCALL Mobile. Unlike a physical SIM card, an eSIM is remotely programmable and is commonly integrated into modern smartphones. This eliminates the need to purchase a new...

Is eSIM more secure than physical SIM cards?

Last Updated: November 7, 2023

With QCALL Mobile, eSIM technology provides significant security benefits. The eSIM is embedded within your device, making it impossible for malicious parties to remove or replace it as part of port-out scams. However, it’s still crucial to exercise caution and follow best practices to safeguard your device and personal information.

What are the benefits of an eSIM?

Last Updated: November 7, 2023

Using an eSIM with QCALL Mobile comes with several advantages: 1. Convenience: With an eSIM, the inconvenience of physically inserting or removing a SIM card is a thing of the past. This is especially helpful for travelers who frequently switch between different SIM cards when moving between countries. 2. Space Optimization: eSIMs are integrated into...

How long does it take to activate an eSIM?

Last Updated: November 8, 2023

An eSIM for QCALL Mobile typically takes up to 2 hours to become active. To ensure you receive notifications when your QR code is sent to your email address, please stay connected to Wi-Fi. During this activation period, your existing eSIM and/or your physical SIM card will continue to work without interruption. If you’re already...

Which devices support eSIM?

Last Updated: February 20, 2024

While QCALL Mobile offers support for eSIM technology, it’s important to note that not all devices are eSIM-enabled. To ensure your device is compatible with eSIM, please check here before making a device purchase. If you need further assistance verifying the eSIM compatibility of a device, connect with our Customer Support team for assistance. They’re...

Is my current phone eligible for eSIM?

Last Updated: November 2, 2023

To ascertain your phone’s compatibility with eSIM for QCALL Mobile, you can check it here.

What happens to my billing cycle after I get an QCALL Mobile eSIM?

Last Updated: January 30, 2024

If you’ve recently joined QCALL Mobile with a new eSIM connection, your billing cycle commences on the day you activate your number, regardless of whether it’s a new number or one you’ve transferred from another carrier. It’s important to note that this start date is not contingent on setting up the eSIM on your device....

Is there an extra fee for using eSIM?

Last Updated: November 2, 2023

No, there are no extra expenses linked to a QCALL Mobile eSIM.

What if I do not receive the QR code?

Last Updated: January 30, 2024

If you’re unable to locate the activation email containing your unique QR code in your inbox or spam folder, don’t worry. You can take the following steps to resolve this: 1. Go to ‘My Account’ on the QCALL Mobile app.2. Initiate the process to resend your eSIM Kit to your registered email address. Alternatively, you...

Can I switch back to a SIM card from an eSIM?

Last Updated: November 7, 2023

Certainly! You have the option to switch back to a physical SIM card if your device has a compatible SIM tray. To request a SIM swap, If you have questions you can connect with us via chat or simply give us a call at (272) 777-1104 during our operating hours, which are Monday to Friday,...