Exiting QCALL Mobile
How do I port out from QCALL Mobile?
Last Updated: November 7, 2023We’re sorry to see you go. If you’re interested in starting the port out process, we’re here to assist you at every step. Please contact our dedicated Customer Support team at (272) 777-1104 or email us at support@qcol.net (Monday – Friday, 10:00am to 08:00pm EST).
How do I cancel my QCALL Mobile service?
Last Updated: January 30, 2024We’re sorry to hear about your decision to cancel your QCALL Mobile service. To proceed with the cancelation process, kindly reach out to our our Customer Support team at (272) 777-1104 (Mon-Fri, 10:00am to 08:00pm EST). If you’re the primary account holder, please be aware that designating a new primary account holder within your group is...
What happens if I change my mind and want to come back after deactivating my service?
Last Updated: January 30, 2024If you’ve recently deactivated your QCALL Mobile service, you have a 30-day window to reconsider your decision. Within this timeframe, you can reinstate your service and retain the same phone number you had before deactivation. To reactivate, you might require a new SIM card or eSIM QR code. For assistance with the reactivation process, please...
If I disconnect my service, how long does QCALL Mobile keep my number?
Last Updated: January 30, 2024If you decide to disconnect your QCALL Mobile service, please note that your number will no longer be retained after 30 days, unless you choose to port it to a new carrier. If you have any questions or need further assistance, feel free to reach out to our Customer Support team at (272) 777-1104 (Mon-Fri,...
Will I be charged if I leave QCALL Mobile in the middle of the month?
Last Updated: January 30, 2024No, there are no cancellation fees or penalties for disconnecting your line with QCALL Mobile. You have two options when disconnecting your line: If you choose to disconnect your line before the start of your next billing cycle, you can continue to use your QCALL Mobile service throughout the current cycle. Keep in mind that...
What is my QCALL Mobile account number/PIN?
Last Updated: January 30, 2024To access your QCALL Mobile account information, including your account number and PIN, simply contact our Customer Support team at (272) 777-1104 (Monday to Friday, 10:00am to 08:00pm EST). After a quick verification process, you can request both your account number and PIN from our team.
Why is my port out request rejected?
Last Updated: January 30, 2024There are several potential reasons for the rejection of your port out request. Common factors that can result in a rejected port out request include: 1. Inaccurate information: Ensure that the details provided for the porting process, such as your account number, PIN, or address are correct. Any discrepancies may lead to rejection. 2. Unpaid...