International Roaming
Does QCALL Mobile offer International Roaming?
Last Updated: January 29, 2024Absolutely! QCALL Mobile provides International Roaming services in more than 135 countries! To initiate International Roaming, simply access the Services section within the QCALL Mobile app and choose “International Roaming.” Select the specific line for which you want to purchase a roaming package and input your travel information, including travel destinations and departure date. You’ll...
If I go to an international country and call home, is it International Calling?
Last Updated: January 29, 2024No, International Roaming and International Calling are not the same. International Calling occurs when you are in your home country and make a call to an international number. On the other hand, International Roaming is when you use your mobile phone abroad, connecting to a foreign network to make or receive calls, send texts, or...
What if I land in a different country than what’s on my itinerary? Will roaming work?
Last Updated: November 8, 2023No, your International Roaming services won’t function in a country different from the one specified in your roaming pack. However, you have the option to purchase an International Roaming pack for the country you are currently in using the QCALL Mobile app. Once you make this purchase, you’ll be able to use International Roaming services...
Can I use my home plan during International Roaming?
Last Updated: October 31, 2023No, your home plan and International Roaming packs are distinct services and cannot be used concurrently. When you activate an International Roaming pack, the international data can only be utilized in your selected country.
When will I be billed for my International Roaming?
Last Updated: January 29, 2024International Roaming is a prepaid service offered by QCALL Mobile, and you can easily acquire International Roaming packs through the QCALL Mobile app, with two choices available: – Daily pack– Weekly pack Your card on file will be charged instantly when you make the purchase. If you exhaust your allocated minutes, SMS, MMS, or data...
Can I buy multiple International Roaming packs for the same dates?
Last Updated: January 29, 2024Yes, you have the option to purchase multiple International Roaming packs for the same date with QCALL Mobile. This flexibility allows you to plan and schedule multiple roaming packs for the exact same day, enabling you to efficiently manage your international communication needs and stay connected. Whether you need packs for different destinations, additional data...
My travel dates have changed. How do I reschedule my International Roaming?
Last Updated: December 7, 2023To reschedule your International Roaming pack with QCALL Mobile, follow these steps: Open the QCALL Mobile app and go to the International Roaming section. Click on “Manage Roaming Services.” In the “Purchase History” section, choose the pack you want to reschedule and click on “Reschedule.” On the following screen, you will see the trip details...
My International Roaming pack has expired. How do I reactivate it?
Last Updated: November 8, 2023To reactivate your International Roaming services with QCALL Mobile, simply purchase a new International Roaming pack for the destination you plan to travel to. Once you’ve purchased the pack for your desired location, your services will be automatically reactivated. If you have queries you can connect with us via chat or simply give us a...
Can I cancel International Roaming pack for myself? How about a group member?
Last Updated: January 29, 2024Yes, as the group owner, you have the authority to cancel International Roaming packs for both yourself and your group members using QCALL Mobile. However, it’s important to note that, at present, group members cannot independently purchase, cancel, or modify International Roaming packs for themselves or other group members. To cancel an International Roaming pack:...
I scheduled an International Roaming pack but did not use it, can I get a refund?
Last Updated: November 3, 2023Once a roaming pack is activated, it is non-refundable. Therefore, it’s crucial to plan and manage your usage carefully to maximize the benefits of the services you’ve purchased. If you have any questions, you can reach out to us via chat or simply give us a call at (272) 777-1104 during our operating hours, which...
Can I pause my International Roaming pack during my vacation?
Last Updated: November 8, 2023Unfortunately, it’s not possible to pause or put your International Roaming pack on hold once it’s activated with QCALL Mobile. It’s essential to carefully plan and align your International Roaming pack with your travel schedule and usage requirements. If you have any questions or need assistance, you can reach out to us through chat, or...