If you’re facing call-related problems, follow these steps:
1. If you’ve recently inserted your SIM card and restarted your device, please wait for about 15 minutes to allow your phone to fully activate and connect to nearby towers.
2. If prompted, perform a carrier update to ensure your SIM card is programmed correctly.
3. Check your coverage area if you encounter call problems.
In case of call drops in areas with supposed good service, contact our Customer Support team for assistance. They are available Monday through Friday from 10:00am to 08:00pm EST at (272) 777-1104 or support@qcol.net.
